Focus Studio: 2020 April

Version 2.2
Release date: Apr 30, 2020

New Features

  • Parsing of quote runs
    You can now copy / paste quote runs from chat or email directly into Focus Studio and see product details pulled out.
  • Hide controls
    Added a show / hide toggle to training mode controls for better use of space when reviewing long transcripts.
  • Audio playback
    You can now playback an audio segment when correcting it.
  • Enhanced inquiry / trade linking
    Focus Studio now has high accuracy linking inquiries to trades, enabling you to spot more missed opportunities
  • 2x performance increase in report generation speed